Meet Jason Loyola, Head Of Information Technology at InDebted:

Jason Loyola, the Head of Information Technology at InDebted, embodies the classic tale of a tech professional ascending from the help desk to the executive suite. Beginning with troubleshooting over the phone, Jason swiftly transitioned into engineering, eventually finding his calling in leadership.

His journey is a testament to the transformative power of both positive and negative managerial experiences, shaping his empathetic and pragmatic leadership style. Jason’s rise to leadership at InDebted exemplifies his commitment to personal and professional growth, offering invaluable insights for aspiring leaders navigating the complex realm of information technology.

Listen Up: Jason Loyola, Head Of Information Technology at InDebted — Full Podcast Episode on Spotify

Watch Now: Vit’s In-Depth Talk with Jason Loyola

Quick Read: Jason Loyola, Head Of Information Technology at InDebted, Interview Highlight

Navigating a Career in Tech and Leading Globally

In my recent podcast episode, I was joined by Jason Loyola, Head of IT at InDebted, who shared his journey in the tech world and his leadership style in managing global teams.

Jason noted that his career development had been shaped by his experiences in various roles, leading him to appreciate the managerial side of things.

He stated:

“If anything, where I kind of started, I started doing traditional helpdesk… I started to lead a team… I probably didn’t even know I wanted to be a leader, until I got to that third step.”

A Tech-Driven Approach to Debt Collection

Jason explained how InDebted’s approach to debt collection stands out from traditional methods. The firm prioritizes a digital-first, customer-centric approach, leveraging technology to streamline the process.

Jason mentioned:

“We’re trying to change that experience… we’re putting the power back in the customer’s hands with our digital-first omnichannel product called Collect”

Trust, respect, and flexibility are pivotal in achieving responsible voice collections at Indebted, according to Jason. He emphasized that the firm’s continuous training and improvement, backed by data, play a massive part in maintaining these values. Essentially, it’s about enhancing customer engagement and providing better consumer outcomes.

Navigating Challenges and Opportunities in the Global Tech Space

Managing across different time zones and cultural backgrounds comes with its own set of challenges, but it also opens up potential opportunities. For Jason, communication and trust are key to managing a global team.

He identified data sovereignty, hardware procurement, and regulatory requirements as some of the challenges his team faces in their global operations.

He said:

“Whether it’s emotional, whether it’s technical… you know, we have to do all our due diligence”Whether it’s emotional, whether it’s technical… you know, we have to do all our due diligence”

Advice for Future Tech Leaders and Talent

Jason emphasized not just technical expertise but also interpersonal skills and cultural sensitivity as crucial aspects for tech leaders managing global teams. For tech talent eager to join international companies, Jason recommended being authentic and accommodating the company culture.

As for the future, Jason is bullish on AI, pointing to its potential to enhance customer experience while balancing the needs for human interaction.

He concluded:

“We’re never ever going to just go, ‘no more voice and here’s all AI’ or the other way around. It’s always going to be a blend of everything”