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Technical support engineer

Antavo

 

Antavo is a technology company helping global fashion and retail brands like Luisaviaroma, Jimmy Jazz and Pepsi improve customer retention. Our team has expanded from 14 to 40 in the past 18 months, and we just won the eCommerce Award for Excellence in the UK. Our plans are similarly ambitious for the year ahead!

RESPONSIBILITIES

  • Cooperating with the developer teams in order to get a successful program launch
  • Giving technical support for the clients during integrations
  • Being a bridge between our development team and the client’s technical team
  • Providing hands-on technical support for clients throughout integrations
  • Preparing technical and integration documentation
  • Taking part in personal meetings and international calls with clients (alongside our account managers)
  • Giving demos to clients about the product features delivered

REQUIREMENTS

  • Professional use of English (C1 level)
  • Good overview and hands-on experience in web technologies (RESTful web services, Javascript frameworks, APIs, SDKs, various webshop engines) and databases (both SQL and noSQL)
  • You’re a friendly person who likes helping people
  • Understanding of software development processes

NICE-TO-HAVES

  • ISTQB exam
  • Testing background
  • Experience in working in an international environment
  • Familiarity with ecommerce platforms (Magento, Shopify)

BENEFITS

  • Working in a fast-paced, rapidly growing tech company will give you a chance to design your own future
  • Share options for those who perform beyond the call of duty
  • Competitive remuneration
  • International vibe: we have 40 colleagues from 6 nationalities, our working language is English

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Antavo

Antavo delivers comprehensive loyalty program technology for retail, combined with next-gen in-store functionalities.
Company profile

Technology we use

Javascript
Python
PHP
MySQL
MongoDB
HTML

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