Support Engineer

We are looking for a Support Engineer to provide enterprise level, high-quality technical support to our customers for the Netsparker products. Support Engineer deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users worldwide via telephone, the Netsparker Support System, and other channels as required.

As this position requires communicating with customers worldwide, speaking-level English is a must.

Responsibilities/Brief Job Description:

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Remotely connect to customers’ installations to troubleshoot their issues
  • Review product’s log files to gain further knowledge of problems encountered by customers
  • Escalate unresolved support tickets to tier 2 support
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Assist the Netsparker sales team, resellers and distributors with technical queries
  • Suggest new technical content when needed, such as blog posts and articles

Essential Technical Skills Required

  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Knowledge of Windows, and general desktop support issues
  • Detailed Knowledge of HTTP protocol
  • Basic TCP/IP and other networking concepts
  • Familiarity with some network tools like Fiddler, Wireshark
  • Experience with basic web development, HTML, and SQL
  • Familiarity with basic security topics such as XSS and SQL Injection

Personal Skills Required 

  • Excellent written and verbal communication skills (Turkish and English)
  • Self-motivated and goal-oriented
  • Ability to work remotely as part of a virtual team
  • Good interpersonal skills
  • Strong problem-solving skills
  • Excellent client-facing skills


  • Best hardware and software
  • Competitive salary
  • Continuous learning and development opportunity through qualified technical resources
  • Global technical conference attendance opportunities


Remote or Netsparker Istanbul Office


Web Application Security Scanner.

Technology we use


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