Development Operations Engineer

Jackson River is looking for a Development Operations Engineer to join our infrastructure team that builds and maintains the systems that run our non-profit digital engagement platform, Springboard. We are looking for someone who will help support and improve our platform as we scale to meet increasing demand.

Day-to-day, you will be working collaboratively with both infrastructure and application development teams to deploy and operate our systems. You will help build and maintain tools to automate and streamline our operations and processes, make our deployment and testing pipelines more efficient, and to help monitor and analyze day-to-day operations. You will be required to troubleshoot and resolve incidents as they occur, as well as implement preventative solutions


  • 2+ years of DevOps or sysadmin experience supporting web applications
  • Experience with cloud architectures
  • Experience with configuration management tools such as Chef or Puppet
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • Fearless and composed when troubleshooting incidents under pressure
  • Willingness to participate in our after-hours pager rotation
  • Strong communication skills and a passion for providing excellent service to both internal and external clients
  • Experience working with and supporting a remote team
  • Problem-solving attitude

Bonus points awarded for:

  • Having an area of interest or focus to bring to the team, e.g. information security, database administration, performance testing, building automation tools
  • Experience supporting PHP applications (LAMP stack or similar)
  • Experience with on-call schedules or after-hours support responsibilities
  • Experience working on infrastructure that supports software-as-a-service (SaaS), and an understanding of the challenges of maintaining a multi-tenant solution

Why You’ll love it here

In addition to a competitive benefits package including generous paid time off, healthcare, life insurance and 401k, Jackson River employees are happy to have:

  • Paid maternity/paternity leave
  • Remote work environment
  • Awesome clients doing good in the world
  • Camaraderie with a team of amazing co-workers
  • Dedication to a healthy work/life balance for all team members

Jackson River

Jackson River is a technology company who works exclusively with progressive nonprofits to help them thrive in the digital world.

Technology we use


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